Refund, Return & Cancellation Policy

Elecfy aims to provide genuine electronics, drone components, drone parts, batteries, 3D printers and related products to customers across India. We understand that product issues can arise, and we review every concern based on the actual product, order details and the circumstances surrounding the issue.

Customers should inspect their shipment after delivery and contact Elecfy as soon as possible if there is a problem. Depending on the product and the situation, we may review a return, replacement, repair or refund request. We do not promise a specific return period or guarantee an outcome in every case unless it is specifically supported by the applicable order or product policy.

This policy should be read together with our Terms & Conditions.

Customers may request cancellation before an order has been processed or shipped, subject to the actual order status at the time of the request. Elecfy reviews each cancellation request based on current processing status, stock allocation and any order actions already taken.

Once an order has been processed or shipped, cancellation may no longer be possible, and the customer may need to follow the applicable return or refund process instead. Cancellation is not guaranteed in all situations, and there is no automatic right to cancel after fulfilment begins.

Returns may be considered for legitimate issues such as a damaged product, incorrect product, missing components or an item that is defective where applicable. Eligibility depends on verification of the issue and the specific product, order conditions and supporting evidence available.

Elecfy does not treat every change-of-mind request as returnable unless the applicable order or product conditions support it. In each case, the final decision depends on the facts and the product category involved.

If your package arrives damaged, the product is physically damaged, a wrong item is delivered, or parts or accessories are missing, please contact Elecfy promptly. We may ask for appropriate evidence to review the claim before approving a refund, replacement or other remedy.

Suitable evidence may include photographs of the package, product, item condition, accessories or packaging, together with your order information. The exact evidence required depends on the issue and the item involved.

Elecfy may review the information provided before approving a replacement, refund or other action. A reported issue does not automatically guarantee a remedy, but it will be evaluated according to the applicable order and product conditions.

Where a product is verified as defective, damaged, incorrect or incomplete, Elecfy may offer a replacement, missing component replacement, repair where applicable, or a refund if a replacement is not reasonably possible.

Replacement eligibility is reviewed on a case-by-case basis and is not guaranteed in every circumstance. Certain products may be subject to manufacturer warranty conditions or specific product terms, and those conditions may apply in addition to the Elecfy policy.

Refunds may be issued when an eligible order cannot be fulfilled, an eligible return is approved, a replacement cannot reasonably be provided, or another refund situation is approved by Elecfy. Approval depends on the actual order, product and circumstance.

Refunds are not guaranteed for every request, and we do not adopt a general blanket refund percentage or refund rule without regard to the specific case. Once a refund is approved, the refund will be processed through the applicable payment method or according to the payment or order processing system used for the transaction.

1. The customer submits a request with the relevant order and product information.
2. Elecfy reviews the order, supporting details and the issue reported.
3. A return, replacement or repair may be requested where applicable.
4. The product may be inspected after receipt, if required for verification.
5. Elecfy makes a decision on the refund, replacement or other outcome.
6. If approved, the refund is processed through the applicable payment channel.

We do not set a fixed processing timeline in this policy, and the actual timing can depend on the payment system, verification steps and order circumstances.

Warranty coverage varies by product, manufacturer and the applicable product terms. Where a manufacturer warranty applies, customers may need to follow the applicable warranty process and terms directly.

Elecfy does not promise a universal warranty period across all products. Damage caused by misuse, unauthorized modification, incorrect installation, physical damage or other excluded conditions may not be covered where applicable.

Returns may not be accepted where the product has been damaged through misuse, modified or altered, damaged due to incorrect installation, handled in a way that caused accessories or required components to be missing, or where the issue falls outside the applicable warranty or return conditions.

The final decision in each case is based on the relevant product or order policy, the facts presented and the verification conducted by Elecfy.

• provide accurate order information and contact details;
• inspect products after delivery;
• report issues promptly;
• provide requested photographs or supporting evidence;
• keep original packaging and accessories where required for verification;
• follow any return or replacement instructions provided by Elecfy.

1. Contact Elecfy. Use the available support or contact channel to inform us about the issue.
2. Provide the required details. Share your order number, customer name, registered email or phone number, product name, a description of the issue and, where appropriate, supporting photographs or videos.
3. Wait for review. Elecfy reviews the request and may ask for additional information.
4. Follow instructions. If the request is approved, follow the return, replacement or refund instructions provided by Elecfy.

If you need assistance with an order, product issue, return request or refund query, please contact Elecfy using the details below.

For information about shipping, delivery and order dispatch, please refer to our Shipping Policy.

Use of the Elecfy website and purchase of products are also subject to our Terms & Conditions.

For information about how we handle personal information, please see our Privacy Policy.